Terms of service
Last updated: 28 September 2026. Please read these terms before you place an order.
1. General
By placing an order with Alectra Solutions ("we", "us", "our"), you agree to these Terms and Conditions. They apply to all purchases made on our website at alectra.co.za, by phone, by WhatsApp or in one of our branches. Alectra Solutions is a trading name of Alectra Solutions (Pty) Ltd.
2. Pricing and payment
All prices are in South African Rand (ZAR) and include VAT at the current rate. We may change prices at any time without notice. The price that applies is the one shown when you place your order.
Online, you can pay by card through Yoco or by EFT to our bank account. For an EFT, use your order number as the payment reference. We confirm and process your order once the payment has been received in full. If you choose to collect your order at a branch, you can also choose to pay at the branch when you collect. Courier orders and LP gas delivery orders must be paid online. In our branches you can pay cash, card or EFT.
Some products, including Centurion Systems products, are sold at trade prices that are shown only to approved trade account holders after they log in.
3. Order cancellations
You can ask to cancel an order at any time before it has been dispatched or collected. Email global@alectra.co.za or WhatsApp Hatfield on 065 975 1462 or Wonderboom on 074 512 4065.
Cancellations before dispatch carry a 4% processing fee. It covers the payment gateway and transaction costs our payment providers charge us on the original payment, which we cannot recover even if the goods were never sent.
Example: if you paid R1,000 and cancel before dispatch, your refund is R960 (R1,000 less 4%).
4. Returns and refunds
We accept returns of unused products in their original packaging within 30 days of purchase. See our Refund Policy for what can be returned and how to start a return.
A 15% handling fee applies to all approved returns of dispatched orders. It is deducted from the amount you paid before we refund you, so you receive 85% of what you paid. The handling fee applies to:
- orders cancelled after they have been dispatched, and
- returns of unwanted products within the 30-day return window.
The handling fee does not apply to products that are faulty on arrival or that we supplied incorrectly. In those cases we arrange a full refund or a replacement at no cost to you.
5. Shipping and collection
We ship across South Africa with The Courier Guy, and you can collect orders free of charge at our Hatfield and Wonderboom branches. LP gas is delivered by our own driver within 10 km of our Pretoria branches, or collected from Hatfield, Wonderboom or Menlyn. Courier and delivery costs are calculated at checkout. Delivery times depend on the courier and your location. We do not guarantee delivery dates and are not liable for delays caused by the courier or by circumstances outside our control. See our Shipping Policy for details.
6. Product availability
All orders are subject to availability. If an item you ordered turns out to be out of stock after you placed your order, we will contact you and offer a full refund for that item, without any handling fee, or a suitable alternative.
7. Installation
Alectra Solutions supplies products only and does not install them. Installation should be done by a suitably qualified installer, following the manufacturer's instructions.
8. Warranty
Products sold by Alectra Solutions carry the manufacturer's warranty. Warranty terms and periods differ by brand and product. We will help you with a warranty claim, but the manufacturer decides the outcome. The warranty does not cover damage caused by incorrect installation, misuse or unauthorised modification.
9. Limitation of liability
To the maximum extent permitted by South African law, Alectra Solutions is not liable for any indirect, incidental or consequential damages arising from the purchase or use of our products. Our total liability for any order is limited to the amount paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2008, where it applies.
10. Privacy
We handle your personal information in line with our Privacy Policy. By placing an order, you agree to us processing your information as described there.
11. Governing law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from these terms or your use of our website falls under the jurisdiction of the South African courts.
12. Contact us
Questions about these terms? Email global@alectra.co.za or WhatsApp Hatfield on 065 975 1462 or Wonderboom on 074 512 4065.