Frequently asked questions

No. Alectra Solutions supplies the product only. Tell the branch what you are fitting and we can point you to installers in Pretoria. For Centurion Systems products you can also find a certified installer at myinstaller.co.za.

We send orders with The Courier Guy. Courier is R160 for orders up to 10 kg anywhere in South Africa. Heavier orders are priced by weight at checkout. Orders of R8,000 or more ship free when they weigh 10 kg or less. See shipping and collection.

LP gas is delivered by our own driver within 10 km of a branch. See LP gas delivery for the fees.

Yes. Choose collection at checkout and pick Hatfield or Wonderboom. LP gas can also be collected at Menlyn. Wait for our message that your order is ready, then bring your order number.

Online you can pay by card or by EFT to our FNB account, using your order number as the reference. We process EFT orders once the payment reflects. If you collect at a branch, you can also choose to pay when you collect. In the branches you can pay cash, card or EFT. All prices include VAT.

Gate motor installers, electricians, security installation companies and building contractors can apply for a trade account with their business details. We check the application and email you once it is approved. Then you log in with your email address and see your trade prices on Centurion Systems products. Apply for a trade account.

Centurion Systems products are sold through the professional trade channel. Apply for a trade account, and once it is approved you can log in to see your price on every Centurion Systems product. Homeowners can ask the branch for a formal quote.

You can return unused products in their original packaging within 30 days of purchase. A 15% handling fee applies, except when the product is faulty or we supplied the wrong item. Installed or used products cannot be returned. Read the full returns policy.

All products carry the manufacturer's warranty. The length depends on the brand and the product, so check the product page or ask the branch. Keep your invoice as proof of purchase.

Stock levels are not shown online. If you want to collect something today, WhatsApp the branch first and we will check it for you.

Trade customers get trade pricing on every order. For a large or project order, send us a quote request with the quantities and we will come back to you with a price.

Product pages list compatibility where it applies. If you are not sure, send the branch a photo of your motor, receiver or old remote on WhatsApp and we will tell you what fits.

Yes. When The Courier Guy collects your parcel, we email you the tracking number.

Bring your empty cylinder to any of our three branches and take a full one of the same size. No empty? Buy a cylinder with gas instead. You can also order online and collect at Hatfield, Wonderboom or Menlyn, or have your gas delivered within 10 km of a branch.