Returns Policy
We want you to be completely satisfied with your purchase
30 Days
Return window from purchase date
Original Packaging
Must be unused and in original condition
Refund Processed
Minus 15% handling fee, within 7-10 business days
How to Return an Item
- 1
Contact Us
Email solutionsalectra@gmail.com or call 012 566 3123 within 30 days of receiving your order. Provide your order number and reason for return.
- 2
Pack the Item
Ensure the product is unused, in original packaging with all accessories, manuals, and labels intact.
- 3
Ship the Return
Use a trackable shipping method. Customer is responsible for return shipping costs. We recommend insuring high-value items.
- 4
Receive Refund
Once we receive and inspect your return, we'll process your refund within 7-10 business days to your original payment method. A 15% handling fee is deducted from the amount paid. You will receive 85% of your original purchase amount.
Eligible for Return
Unused products in original packaging
Products with all original accessories and manuals
Returns requested within 30 days of purchase
Defective products (manufacturer warranty applies)
Not Eligible for Return
Products that have been installed or used
Products with damaged or missing packaging
Products damaged due to misuse or improper installation
Returns requested after 30 days
Clearance or discontinued items (unless defective)
Handling Fee
All approved returns are subject to a 15% handling fee deducted from the original purchase amount. This fee covers the costs of inspection, restocking, and processing.
Refund calculation: If you paid R1,000 for an item, your refund will be R850 (R1,000 − 15% = R850).
The handling fee does not apply to returns of defective or incorrectly supplied products. Those will be refunded in full.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the item you want.
Warranty Claims
For defective products covered under manufacturer warranty, please contact us with:
- • Order number
- • Product details
- • Description of the defect
- • Photos or video of the issue
Warranty periods and terms vary by manufacturer. Please check your product documentation for specific warranty information.