Privacy Policy

Introduction

Alectra Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Account credentials (username, password)
• Payment information (processed securely via Paystack)
• Order history and preferences
• Trade account documentation (for business customers)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Process trade account applications
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: The Courier Guy for shipping, Paystack for payment processing
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We use secure HTTPS connections, encrypted password storage, and secure payment processing via Paystack.

POPIA Compliance

Alectra Solutions is committed to complying with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. POPIA regulates how we collect, store, use, and share your personal information.

Your Rights Under POPIA

Under POPIA, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of any inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (Right to be Forgotten)
• Right to Object: Object to the processing of your personal information
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Data Portability: Request your data in a structured, commonly used format
• Right to Lodge a Complaint: Lodge a complaint with the Information Regulator

How to Delete Your Account

In accordance with your POPIA rights, you can permanently delete your account and all associated personal data at any time. To do this:

1. Log in to your account
2. Go to "My Account" → "Profile" tab
3. Scroll to the "Delete Account" section
4. Click "Delete My Account" and confirm

When you delete your account, the following will be permanently removed:

• Your profile and login credentials
• All saved addresses
• Your wishlist items
• Trade application (if applicable)

Note: Order history will be anonymized for business record-keeping purposes as required by tax and consumer protection laws, but all personal identifying information will be removed.

Cookies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: